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Contact Us
  • 0755-23814471
  • 86-13828861667
  • zxy_0756@163.com
  • 17D, Hangdu Building, No.1006, Huafu Road, Futian District, Shenzhen City, Guangdong Province
Return Process
Return & Exchange Policy
Last Updated: [Insert Date]
1. Eligibility
Timeframe: Returns/exchanges are accepted within 30 days from the delivery date.
Condition: Items must be unused, undamaged, and in original packaging with tags/labels intact.
Exceptions:
Final sale items (clearly marked) are non-returnable.
Defective/damaged products qualify for immediate replacement or refund.
2. How to Initiate a Return/Exchange
Step 1: Contact Customer Support
Submit a request via:
Email: [support@yourwebsite.com]
Online Form: [Link to Return Request Form]
Include: Order number, product details, and reason for return/exchange.
Step 2: Receive Authorization
We’ll review your request within 1–3 business days.
Approved returns will receive a Return Authorization Number (RMA) and instructions.
Step 3: Ship the Item
Pack the item securely in its original packaging.
Include the RMA number on the package.
Return Address: [Insert Warehouse Address Based on Region]
Note: Customers are responsible for return shipping costs unless the item is defective or an error occurred on our end.
3. Inspection & Processing
Upon receipt, we’ll inspect the item within 5 business days.
Approved:
Refunds: Processed to the original payment method within 7–10 business days.
Exchanges: Shipped within 3–5 business days after approval.
Rejected: If the item doesn’t meet eligibility criteria, we’ll notify you and return it at your expense.
4. Refund Options
Prepaid Return Label: Available for defective/wrong items (cost deducted from refund).
Store Credit: Opt for instant store credit (valid for 1 year).
5. International Returns
Clearly declare the package as a "Returned Goods" to avoid customs fees.
We recommend using tracked shipping (e.g., DHL, FedEx).
6. Exceptions & Disputes
Contact us for lost/damaged return packages or unresolved issues.
Disputes governed by [Insert Country/Region] consumer protection laws.

ZXY COMPONENTS LIMITED

Tel：0755-23814471

Mobile phone：86-13828861667

Fax：0755-23814471

Email：zxy_0756@163.com

QQ：1602806253

Company Address：17D, Hangdu Building, No.1006, Huafu Road, Futian District, Shenzhen City, Guangdong Province